INVESTOR CHARTER FOR RESEARCH ANALYST SERVICES

A. Vision and Mission Statements for investors

• Vision:

Invest with knowledge & safety.

• Mission:

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness

B. Details of business transacted by the Research Analyst with respect to the investors

• To publish research report based on the research activities of the RA.

• To provide an independent unbiased view on securities.

• To offer unbiased recommendation, disclosing the financial interests in recommended securities.

• To provide research recommendation, based on analysis of publicly available information and known observations

• To conduct audit annually

C. Details of services provided to investors (No Indicative Timelines)

• On boarding of Clients

• Disclosure to Clients: To distribute research reports and recommendations to the clients without discrimination

• To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

D. Details of grievance redressal mechanism and how to access it

• In case of any grievance / complaint, an investor should approach the concerned Research Analyst wherein the Research Analyst shall ensure that the grievance is resolved within 30 days. The matrix to be followed for redressal of grievances with the Research Analyst is follows:

Details of designation	Contact Person Name	Address where the physical address location	Contact No	Email Id	Working hours when complainant can call
Customer Care	Ms. Anjum Ansari	217,Silver Sanchora Castle,7 RNT Marg, Indore - 452001 (MP)	0731-6620000	support@mandotsecurities.com	Mon-Sat 9:00 AM to 7:00 PM
Head of Customer Care	Mr. Mahendra Singh Lodhi	217,Silver Sanchora Castle,7 RNT Marg, Indore - 452001 (MP)	0731-6620074	research@mandotsecurities.com	Mon-Sat 9:00 AM to 7:00 PM
Compliance Officer	Mr. Rajesh Mandot	8, Sunaro ki gali, Ratlam - 457001 (MP)	9827094840	rajeshmandot38@yahoo.com	Mon-Sat 9:00 AM to 7:00 PM
CEO/Director	Mr. Amit Kumar Jain	217,Silver Sanchora Castle,7 RNT Marg, Indore - 452001 (MP)	9826624099	amit_jain939@yahoo.com	Mon-Sat 9:00 AM to 7:00 PM
Principal Officer	Mr. Rajesh Mandot	8, Sunaro ki gali, Ratlam - 457001 (MP)	9827094840	rajeshmandot38@yahoo.com	Mon-Sat 9:00 AM to 7:00 PM

• Note that physical complaint may be addressed to both the above officials on our registered office at the following address:

Mandot Securities Private Limited

217 Silver Sanchora Castle, 7 RNT Marg,

Indore. Madhya Pradesh-452001.

• If not satisfied with the response of the research analyst you can lodge your grievances with SEBI at http://scores.gov.in or on Smart Online Dispute Resolution platform at http://smartodr.in. You may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

• If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

• With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,

Securities and Exchange Board of India.

SEBI Bhavan, Plot No. C4-A, ‘G’ Block,

Bandra-Kurla Complex,

Bandra (East).

Mumbai - 400 051.

E. Expectations from the investors (Responsibilities of investors)

• Do’s

i. Always deal with SEBI registered Research Analyst.

ii. Ensure that the Research Analyst has a valid registration certificate.

iii. Check for SEBI registration number.

iv. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: https://www.sebi.gov.in.

v. Always pay attention towards disclosures made in the research reports before investing.

vi. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.

vii. Before buying securities or applying in public offer, check for the research recommendation provided by your Research Analyst.

viii. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.

ix. Inform SEBI about Research Analyst offering assured or guaranteed returns.

• Don’ts

i. Do not provide funds for investment to the Research Analyst.

ii. Don’t fall prey to luring advertisements or market rumours.

iii. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.

iv. Do not share login credential and password of your trading and demat accounts with the Research Analyst.